A family business since 1971

Privacy Policy

Privacy Policy

This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

Who we are

We are Ancol Pet Products, a family-run business since 1971. We aim to provide quality pet accessories and toys for dogs, cats, and small animals.

The information we collect

We collect information when you use our website, email or fax us, call or write to us. This information will include the contents of our communication, such as problems, sales, and enquiries. Personal information such as your name, phone number, email address, and address may be requested if relevant to your enquiry, order, or complaint.

If you purchase a product from us or hold an account with us your payment information will be collected by our trained staff, who specialise in the secure processing of transactions.

How we use your information

We may use your information to:

  • Set up accounts and do general administration
  • process orders that you have submitted
  • provide our services
  • notify you of changes to our services
  • send you relevant communications, if you have agreed to receive them
  • process job applications
  • respond to general questions

We will retain your information for as long as is necessary and relevant, and for a period of 7 years afterwards. We are required to hold some types of information to fulfil our legal obligations.

How we comply with data protection

We comply with all data protection principles under the GDPR, all personal information we hold will be:
1. Processed lawfully, fairly and in a transparent manner
2. Collected for legitimate purposes only
3. Adequate, relevant and limited to the information we need
4. Accurate and up to date

5. Kept only for so long as is necessary
6. Processed in a way that ensures security of the data.

Keeping your information secure

We will never sell or rent your information to third parties.
We will never share your information with third parties for marketing purposes.

Your information will only be shared with staff members, contractors and couriers in order to facilitate the provision of goods, services, our website and systems, or product information.

We may disclose personal data to the police, regulatory bodies, legal advisors or similar third parties where we are under a legal duty to disclose or share personal data in order to comply with any legal obligation or to protect our rights, property, or safety of our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
We will securely disposed of your information when it is no longer necessary.

Using Cookies

Our site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the site may not function properly.

Review of this Policy

We reserve the right to update this privacy policy at any time. This policy was last updated on 05/02/2019.